All posts tagged facebook

Newt Gingrich Makes the Classic Mistake of Social Media Marketing

Newt Gingrich used social media to announce his candidacy to appeal to the “youth”. 

However, he confused the medium with the message. 

Social media by itself does not make anything youthful. It’s just a communication medium that can appeal to any demographic. In fact, 53% of Twitter users and 37% of Facebook users are 35 and over.

It’s how you use the medium and the content you pump into it that matters.  

Newt will need to change his content, messaging, and persona to address the pain points of the youth. The channel in which he delivers the message does not matter.

My Huffington Post Blog on Going Big and Bold in Social Media!

Oscars Producers Misinformed About Social Media

The Oscars producers tried to use social media to appear more “youthful”.  

They failed because they confused the medium with the message.

Social media by itself does not make anything youthful. It is just a medium of communication.

It’s how you use the medium and the content you pump into it that matters. You can use Social Media for all kinds of demographics. 53% of Twitter users and 37% of Facebook users are 35 and over.

There was nothing social about how the Oscar producers used social media. During the red carpet telecast, they accepted questions over Facebook and Twitter. They could have just as easily accepted the questions over email. Using Twitter and Facebook like email does not make you social. Neither does using Facebook and Twitter as a big digital billboard.

Also, their content was either targetted to older demographics, or  came off as an old person trying to appeal to “the youth”. No medium could have changed that.

Examples –  

  • Older people and references — Kirk Douglas, Billy Crystal, Gone with the Wind, Moms who seem like normal moms
  • Nominated movies that generally skewed towards older audience. 
  • Auto-tune jokes? That was funny like a year ago…

RT @omarg: “The kids love auto-tune jokes on award shows. You guys should do something like that.” James Franco’s mom, 2 weeks ago. #oscars 

  • Red carpet interviewer — “uhhh…we are trying to be more interactive so here is a question from Facebook…”…If you have to say it, you are not doing it.

The Golden Globes appealed to “the youth” with Ricky Gervais. He was clever, funny, and completely rebellious. Social media amplified that.

Regardless, the social media juggernaut went on with the demographic that cared. 

Should We Separate Our Business and Personal Social Content?

People try to separate their business and personal content online by, for example, creating separate business and personal twitter accounts or blogs. However, their business followers easily find their personal content and vice versa. In fact, they seek it.   

 

Even on platforms where users decide who sees their content, this is true. On Facebook, I would feel bad if I declined a friend request from a business associate…and I get them all the time.  Also, I am going to link to my friends on  Linked In.

 

The people on my Dell team dedicated to our Dell technical community, delltechcenter.com, have given up on this fiction. They constantly talk about their personal interests with their business followers and often on the same channels/accounts. Doing this, has made them much more effective because it creates better connections with customers.

 

Should we just make it easier on our followers and combine our channels for social and business content? 

 

In the long run, we’ll be judged on the quality of our online content across business and personal.